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Forum Discussion
"There was a problem completing this request" on Desktop
I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":
I have changed my e...
Hello, I seem to have a similar issue.
I also switched laptops and am now unable to log into my account on the app. I am currently logged into my account with my main browser and I don't want to log out there, as I am needing at least that access to continue my work.
On another browser I have the issue that, after logging in, I receive an email with the needed security code but in the we window the page doesn't load any further, I thus cannot enter any code.
This has been going for 3 days now.
Can anybody help?
Hannah
Dropbox Staff
Dropbox StaffSorry to see you're having trouble here, onake.
Do you happen to have some kind of security app installed on your computer, like an antivirus, VPN, firewall etc. that could be blocking the Dropbox app?
If so, try temporarily disabling them, to see if that helps.
Thanks.
I have checked. No firewall nor VPN running.
Issues happens only while logging in from Dropbox App; logging in via Safari or Chrome web browsers are fine.
