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Forum Discussion

Redderz's avatar
Redderz
New member | Level 2
2 years ago

"There was a problem completing this request" on Desktop

I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":   I have changed my e...
Account Access
Desktop
Setting up the apps
jannegue's avatar
jannegue
Explorer | Level 3
2 years ago

Hello, I seem to have a similar issue. 
I also switched laptops and am now unable to log into my account on the app. I am currently logged into my account with my main browser and I don't want to log out there, as I am needing at least that access to continue my work. 
On another browser I have the issue that, after logging in, I receive an email with the needed security code but in the we window the page doesn't load any further, I thus cannot enter any code.
This has been going for 3 days now. 

Can anybody help?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jannegue, let's jump right into this! 

     

    In regards to your account access in the app, we'd need to check your security page online, to see how many active devices you have there.

     

    If you're on a Basic plan, with more than 3 devices connected already, this might be the issue.

     

    As for the browser, can you try to clear your cache there, or use an incognito mode, and see if you can access your account and put the security code that way?

     

    Keep me posted!

    • jannegue's avatar
      jannegue
      Explorer | Level 3
      2 years ago

      Hi, 

      thank you for help. 
      Unfortunately it didn't work. I deleted the caches in several browsers. Also I deleted all connected devices (which was only 1).

      Kind regards

      Janne

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey jannegue, sorry to jump in here, but could you try the offline installer from this page and let  us know how it goes?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to see you're having trouble here, onake.

     

    Do you happen to have some kind of security app installed on your computer, like an antivirus, VPN, firewall etc. that could be blocking the Dropbox app?

     

    If so, try temporarily disabling them, to see if that helps.

    • onake's avatar
      onake
      Explorer | Level 3
      2 years ago

      Thanks.

       

      I have checked. No firewall nor VPN running.

       

      Issues happens only while logging in from Dropbox App; logging in via Safari or Chrome web browsers are fine.

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