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Redderz's avatar
Redderz
New member | Level 2
2 years ago

"There was a problem completing this request" on Desktop

I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":   I have changed my e...
Account Access
Desktop
Setting up the apps
Redderz's avatar
Redderz
New member | Level 2

Hey Hannah,

Thanks for the help. I tried logging on in a different browser and had this error:

So I've been in to my account, turned off the two-step verification and it's worked - thank you! Not sure if that's a bug in the Dropbox system or not? Many thanks for your help

Luke

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Redderz! I hope you don’t mind me jumping in. 

 

If you’d like to re-enable two-step verification on your Dropbox account, and you still have this issue, I can open a ticket for you, so that we can investigate this further.

 

Don’t hesitate to ping me, if you'd like that.

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