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Forum Discussion

Redderz's avatar
Redderz
New member | Level 2
2 years ago

"There was a problem completing this request" on Desktop

I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":   I have changed my e...
Account Access
Desktop
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Redderz, thanks for bringing this to our attention.

 

Can you try to login to this account online through a different browser or private browsing window, to see if you're getting any errors there?

 

If you can access it online as normal, can you temporarily disable any antivirus, firewall, VPN, or other security app you might be running, to see if that helps at all?

 

Let me know what you find.

Redderz's avatar
Redderz
New member | Level 2
2 years ago

Hey Hannah,

Thanks for the help. I tried logging on in a different browser and had this error:

So I've been in to my account, turned off the two-step verification and it's worked - thank you! Not sure if that's a bug in the Dropbox system or not? Many thanks for your help

Luke

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Redderz! I hope you don’t mind me jumping in. 

     

    If you’d like to re-enable two-step verification on your Dropbox account, and you still have this issue, I can open a ticket for you, so that we can investigate this further.

     

    Don’t hesitate to ping me, if you'd like that.

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