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Forum Discussion

Sanhutch's avatar
Sanhutch
Explorer | Level 3
8 months ago

The Dropbox icon is inactive on my Windows 11 Surface Pro

I have a new Surface Pro with Windows 11. I can access my dropbox but the desktop app (in Start menu and on Task bar) does not work. I've installed and reinstalled a few times but the icons are inact...
Desktop
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Sanhutch, hope you’re doing well!

 

Can you clarify what you mean when saying the icons are inactive? Do you mean that the Dropbox icon is missing or that it’s greyed out? 

 

Feel free to send me a screenshot of what you see.

 

Ping me, when you’ve got more info.

Sanhutch's avatar
Sanhutch
Explorer | Level 3
7 months ago

The icons are there and not greyed out BUT when I click on them (in the Start menu or the Task Bar), a little cog spins but then nothing further happens... 😕

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi Sanhutch, would you mind clarifying the version of the Dropbox app that you have installed on your device? 

     

    You should be able to locate it by hovering your mouse over the little Dropbox icon, next to your WiFi on your task bar.  

    • Sanhutch's avatar
      Sanhutch
      Explorer | Level 3
      7 months ago

      ummm not sure....does this look like it -

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Sanhutch, while we're at it, do you think you can send me a screenshot of how the icons look when you click on them? 

         

        You mentioned a little spinning cog, that I'd like to have a visual of. Also, when did this start happening?

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