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Forum Discussion

jvoong's avatar
jvoong
Explorer | Level 3
3 years ago

The Dropbox desktop app on my computer is giving me an error when I try to sign in

Hello,   For some reason, I cannot sign into the Dropbox app on the computer anymore. At first, I was having problems with syncing. It kept saying that I was not connected to the internet. So I u...
Desktop
Error Messages
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Do you connect in any specific way to the internet? Are you able to access the Dropbox site normally via a browser?

jvoong's avatar
jvoong
Explorer | Level 3
3 years ago

Hi Jay,

 

I can connected through the home wifi. I am able to log in Dropbox in the browser with no problem. I am just having difficulty connecting through the Dropbox App on the desktop. I've tried reinstalling, and it still does not work.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi jvoong, I hope it’s OK if I jump in here. 

     

    Just out of curiosity, can you try to connect to another WiFi/network, and let me know if you’re still having the same issue?

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