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cwo23's avatar
cwo23
Explorer | Level 4
3 years ago

Desktop Computer won't sync

Problem: 

Worked out of town on my lapotp (Macbook Pro) and sync no problems, came home to my iMac turned it on - nothing synced from this week. Perpetually just "Syncing..." at the bottom of the Dropbox app icon dropdown. I can monitor my network usage and really no data is trying to be pulled from the internet by Dropbox. 

 

Solutions:

I signed out and back in - no luck 

I deleted and reinstalled the app - no luck 

I checked both are the same App version - they are - still no luck 

I tried changing the folders I sync - no luck 

Tried fixing permissions - no luck 

Tried Fix Hardlinks - no luck 

 

YES to the question I can see the new files on the web login they are synced to Dropbox. My laptop contineius to update Dropbox no issues. My desktop is still outdated from 5 days ago 

 

Any ideas past what I have tried as this all see

 

 

 

 

 

 

Desktop
Mac
Sync
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the update here, cwo23.

     

    If you're having selective sync conflicts, you can see how you can go about that here.

     

    Other than that, though, is the issue fixed? Is your desktop syncing again?

  • ngo_shoots's avatar
    ngo_shoots
    Explorer | Level 4
    3 years ago

    I am seeing the same issue on all my desktops.  I can take a photo on my cell phone, it does sync that to the Dropbox website but does not download to my desktop. 

  • ngo_shoots's avatar
    ngo_shoots
    Explorer | Level 4
    3 years ago

    I followed another post and I tried to unlink all my devices from Dropbox website settings.. then reconnected.  Still did not fix my issue.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey cwo23 and ngo_shoots! Welcome to the Community. 

       

      Can you both let me know what’s the Dropbox app version that you see on the devices that have a syncing issue? 

       

      Also, what’s the exact OS version they’re running at the moment? 

       

      Keep me updated.

      • cwo23's avatar
        cwo23
        Explorer | Level 4
        3 years ago

        Nancy

         

        Dropbox version 156.4.4908

         

        Mac OS 12.5.1 on both computers 

         

        The iMac starting syncing on it's own after a user of a shared folder posted an update. It was a mess though as I had been messing with folders to sync so now littered with selective sync issues all over the place

         

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