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Forum Discussion
The Dropbox app on my iPad keeps crashing every time I edit a Word document.
I tried to delete and reinstall my Dropbox App however it crashes while editing my document. It just started crashing recently. Interestingly, it DOES NOT crash on my iPhone or desktop.
Jay
Dropbox Staff
Dropbox StaffHi Tim Fortugno, thanks for bringing this to our attention.
What type of file are you trying to edit on the Dropbox mobile app on the iPad?
What OS version are you running there?
This will help me to assist further!
Thank you for the response. I’m editing WordDoc. The OS is up to date 17.6 The confusing part is ONLY my iPad Dropbox crashes and not my desktop or iPhone. I can edit the WordDoc on any device without crashing accept my iPad. Yet, each device will sync properly and accurately with the latest updates. For some particular reason, my iPad DropBox App crashes (within 2 mins) when I try to edit.
- Walter
Have you tried clearing the app's cache since you first noticed this Tim Fortugno?
Yes ... I tried to uninstall and reinstall too.
- Nancy
Hope it's alright to chime in, Tim Fortugno.
Is the Dropbox app throwing any errors upon crashing? If yes, can you send us a screenshot?
Also, you’re editing the Word document via the Microsoft app on your iPad when this happens, correct? Have you also reinstalled the Microsoft app in the meantime?
Let me know if I’ve misunderstood something.
