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GC12's avatar
GC12
New member | Level 2
5 months ago

Syncing error on my Dropbox app, even though files show as "up to date".

Hi  - I read from other posts that the reason for DB to not sync with desktop is due to special characters like "|". I have rechecked the files in my DB online and they don't have those. So I don't get it why there's a syncing error since my DB app also shows "files are up to date" when in fact, it is not.

Desktop
Error Messages
Sync
  • Megan's avatar
    Megan
    5 months ago

    I'm afraid there's no other way to have these files to sync locally without renaming each one of them individually GC12.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    GC12 wrote:

    I have rechecked the files in my DB online and they don't have those. So I don't get it why there's a syncing error ...

    Give us an example of a full filename for a file that isn't syncing from your account online to your local drive.

    • GC12's avatar
      GC12
      New member | Level 2
      5 months ago

      Here you go:

       

      The thing is, other folders with similar texts and characters are syncing, although it is not syncing completely.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey GC12, thanks for posting here! 

         

        It seems these files have a : (colon) in their name. You can see more about all the invalid characters at this Help Center article. 

         

        Have you tried to rename them, and check if they'll sync afterwards? 

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