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GC12's avatar
GC12
New member | Level 2
5 months ago

Syncing error on my Dropbox app, even though files show as "up to date".

Hi  - I read from other posts that the reason for DB to not sync with desktop is due to special characters like "|". I have rechecked the files in my DB online and they don't have those. So I don't g...
Desktop
Error Messages
Sync
  • Megan's avatar
    Megan
    5 months ago

    I'm afraid there's no other way to have these files to sync locally without renaming each one of them individually GC12.

GC12's avatar
GC12
New member | Level 2

Here you go:

 

The thing is, other folders with similar texts and characters are syncing, although it is not syncing completely.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey GC12, thanks for posting here! 

 

It seems these files have a : (colon) in their name. You can see more about all the invalid characters at this Help Center article. 

 

Have you tried to rename them, and check if they'll sync afterwards? 

  • GC12's avatar
    GC12
    New member | Level 2
    5 months ago

    Hi Megan,

    Thanks for your input! I did try one file and now it syncs. Problem now is that almost all the files have colon in them. Do you know if there is a way to just change DB settings to allow this instead? Looking for an alternative solution rather than spending time to rename everything.  

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      I'm afraid there's no other way to have these files to sync locally without renaming each one of them individually GC12.

      • GC12's avatar
        GC12
        New member | Level 2
        5 months ago

        Got it. Thanks for the help Megan. Cheers!

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