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GC12's avatar
GC12
New member | Level 2
5 months ago

Syncing error on my Dropbox app, even though files show as "up to date".

Hi  - I read from other posts that the reason for DB to not sync with desktop is due to special characters like "|". I have rechecked the files in my DB online and they don't have those. So I don't g...
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  • Megan's avatar
    Megan
    5 months ago

    I'm afraid there's no other way to have these files to sync locally without renaming each one of them individually GC12.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
GC12 wrote:

I have rechecked the files in my DB online and they don't have those. So I don't get it why there's a syncing error ...

Give us an example of a full filename for a file that isn't syncing from your account online to your local drive.

GC12's avatar
GC12
New member | Level 2
5 months ago

Here you go:

 

The thing is, other folders with similar texts and characters are syncing, although it is not syncing completely.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey GC12, thanks for posting here! 

     

    It seems these files have a : (colon) in their name. You can see more about all the invalid characters at this Help Center article. 

     

    Have you tried to rename them, and check if they'll sync afterwards? 

    • GC12's avatar
      GC12
      New member | Level 2
      5 months ago

      Hi Megan,

      Thanks for your input! I did try one file and now it syncs. Problem now is that almost all the files have colon in them. Do you know if there is a way to just change DB settings to allow this instead? Looking for an alternative solution rather than spending time to rename everything.  

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        I'm afraid there's no other way to have these files to sync locally without renaming each one of them individually GC12.

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