You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

orion53's avatar
orion53
Explorer | Level 4
10 months ago

Selective Sync Missing under Sync tab

I just installed Dropbox for Windows 11. After installation, I noticed that all my files were syncing to my computer. I checked under preferences->Sync and I do not see selective sync as an option. I also right clicked a file and unsync is not an option either. Everything has a green check mark, no cloud.

Desktop
Setting up the apps
Storage space
Sync
Windows
  • Megan's avatar
    Megan
    10 months ago

    Hi orion53, that should explain it!

     

    Since you're on a Dropbox Basic plan, and using a Windows machine, then you'd need a paid plan to make files available online-only. 

     

    The option hasn't rolled out yet to Windows devices for Basic users. You could however use selective sync instead.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi orion53! Hope you’re doing great, and thanks for posting here.

     

    The selective sync settings should be indeed located under the Sync tab of your app preferences. 

     

    Can you please upload a screenshot of what you see there, so that I can take a look?

     

    Let me know when you’re ready.

    • orion53's avatar
      orion53
      Explorer | Level 4
      10 months ago

      Below is what I see in the SYNC section of the Dropbox App. The version is 192.3.4572. I have tried multiple versions with the same results. I have uninstalled, deleted anything related to Dropbox in the programs folder and the appData folder, restarted and the reinstalled each time. I am running on Windows 11. I have 835GB of storage available and 32GB of RAM. I only have 1 Dropbox account on this computer as this is a new install. There are no other users on this computer. The Dropbox path is C:\Users\**myName**\Dropbox.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey orion53, thanks for the screenshot!

         

        In the picture that you uploaded, I can see the selective sync option. Do you get any errors when trying to click and follow the steps there? 

         

        Also, keep in mind that it sounds like you're using a beta version of our app. You might be experiencing some issues because of that.

         

        If you wish to install a stable version, it'd help to go into your account settings on the Dropbox website and turn Early releases off. Once you do that, you can install our stable version.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!