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TechManager's avatar
TechManager
New member | Level 2
7 months ago

"Reconnecting to the Internet...This may take a moment" in desktop app

Uninstalled and reinstalled the application... Whitelisted everything as mentioned in this document: https://help.dropbox.com/security/official-domains   Still says: Reconnecting to the Interne...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

HI everyone, this issue should be resolved now.

 

If anyone is still experiencing this behavior, please let us know!

pcp812's avatar
pcp812
Explorer | Level 4
6 months ago

The problem was resolved for a time but it's back. I've been using my computer for the past hour and Dropbox is still "reconnecting to the internet." Had to restart Dropbox to get it working.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey pcp812, sorry to hear about that! 

     

    Just wanted to check in with you and see if the behavior remains the same today.

     

    Keep me posted!

    • pcp812's avatar
      pcp812
      Explorer | Level 4
      6 months ago

      Yup, it's continuing again. Seems whenever I wake my computer from sleep, Dropbox has the "reconnecting to the internet" problem.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Hi pcp812,

         

        Since the root cause of this issue was addressed, the error message you're receiving is happening for a different reason. If you're still getting this error message, would you mind if we reached out to you via email?

         

        Thanks,

        Ben

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