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Forum Discussion

TechManager's avatar
TechManager
New member | Level 2
8 months ago

"Reconnecting to the Internet...This may take a moment" in desktop app

Uninstalled and reinstalled the application... Whitelisted everything as mentioned in this document: https://help.dropbox.com/security/official-domains   Still says: Reconnecting to the Interne...
Desktop
Error Messages
Install
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

HI everyone, this issue should be resolved now.

 

If anyone is still experiencing this behavior, please let us know!

  • pcp812's avatar
    pcp812
    Explorer | Level 4
    8 months ago

    The problem was resolved for a time but it's back. I've been using my computer for the past hour and Dropbox is still "reconnecting to the internet." Had to restart Dropbox to get it working.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey pcp812, sorry to hear about that! 

       

      Just wanted to check in with you and see if the behavior remains the same today.

       

      Keep me posted!

      • pcp812's avatar
        pcp812
        Explorer | Level 4
        7 months ago

        Yup, it's continuing again. Seems whenever I wake my computer from sleep, Dropbox has the "reconnecting to the internet" problem.

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