We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

TechManager's avatar
TechManager
New member | Level 2
7 months ago

"Reconnecting to the Internet...This may take a moment" in desktop app

Uninstalled and reinstalled the application... Whitelisted everything as mentioned in this document: https://help.dropbox.com/security/official-domains   Still says: Reconnecting to the Interne...
Desktop
Error Messages
Install
Installing
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

HI everyone, this issue should be resolved now.

 

If anyone is still experiencing this behavior, please let us know!

  • pcp812's avatar
    pcp812
    Explorer | Level 4
    6 months ago

    The problem was resolved for a time but it's back. I've been using my computer for the past hour and Dropbox is still "reconnecting to the internet." Had to restart Dropbox to get it working.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey pcp812, sorry to hear about that! 

       

      Just wanted to check in with you and see if the behavior remains the same today.

       

      Keep me posted!

      • pcp812's avatar
        pcp812
        Explorer | Level 4
        6 months ago

        Yup, it's continuing again. Seems whenever I wake my computer from sleep, Dropbox has the "reconnecting to the internet" problem.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content