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TechManager's avatar
TechManager
New member | Level 2
7 months ago

"Reconnecting to the Internet...This may take a moment" in desktop app

Uninstalled and reinstalled the application... Whitelisted everything as mentioned in this document: https://help.dropbox.com/security/official-domains   Still says: Reconnecting to the Interne...
Desktop
Error Messages
Install
Setting up the apps
pcp812's avatar
pcp812
Explorer | Level 4
7 months ago

Having the same problem. This has been an ongoing issue for weeks. Sometimes restart fixes it, other times it will just hang for hours or even days with "Reconnecting to the internet...This may take a moment." 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi pcp812, could you let me know the information I requested in my previous post to see what is occurring on your end?

    • pcp812's avatar
      pcp812
      Explorer | Level 4
      7 months ago

      My desktop is running MacOS 12.7.4 and Dropbox 197.4.7629. However, this problem also occurs on my laptop, which is on an older version of MacOS (High Sierra, not sure of the actual version number). 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey pcp812 - sorry to jump in here, but do you happen to be running any security apps or programs on your computer that might be causing issues?

         

        Have you tried quitting the desktop app and relaunching it after rebooting your computer by the way? 

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