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Forum Discussion
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
But will it be fixed for Ventura or will it be more of the same?!?
Why is Dropbox silent on this issue?
A. They don't care and stopped working on it weeks ago. But it's a good selling point, so they are still marketing it as a feature.
B. The engineers can't actually hack it, and marketing is too embarrassed to let us know.
Z. {fill in yer own answer}
D. Apple has engineered Monterey to make it impossible to have this feature. Dropbox is using all their resources to argue with Apple which may or may not include threats to sue them as a "monopoly".
E. "the pandemic"
Personally, I'm leaning towards D.
It seems the "Smart Sync" functionality on Monterey is working just fine on other platforms (OneDrive, box.com).
yep Box had this working last october ('21) and onedrive earlier this year. the lack of any communication is the worst part. at least give some transparency - otherwise we can only guess which is never good.
Z.
I'd fill in that blank, but it would likely result in me getting the boot. This is getting old.
Well, as a former software engineer, I know that good software engineers love a good challenge and hate being told that they can't figure something out. So our best bet may be to remind the core Dropbox engineers that they suck... because it's true... at least compared their competition... which is really the only thing to measure against.
The next step is to stop the engineers from shifting the blame to marketing or product management who they will claim is shifting their resources to new features and products that nobody needs.Given the feedback that Dropbox competition has worked out "Smart Sync" just fine on Monterey, I've revised the responses from my post a few days back:
Why is Dropbox silent on this issue?
A. They don't care. They stopped working on it forever ago. But their competition has it, so they are still marketing it as a feature.
B. The engineers can't hack it. Marketing is too embarrassed to admit it.
Z. {fill in yer own answer}
D. Apple.E. "the pandemic"
I'm still leaning towards D, but B is a close second.My latest email from customer support...I doubt they will reach back out to me when a solution is fixed.
---------------
Thank you for reaching out to Dropbox Support. My name is @#$@! (I blanked his name out), and I am more than happy to assist you.
If I understand the issue you mentioned, you have contacted us on multiple occasions regarding the Dropbox desktop app issue which is causing some online-only files not to open correctly when you are using Mac OS 12.3.
Thank you for your patience in this matter. We can assure you that we are working on a resolution for this issue.
Please note that you can work around the issue if you make the file available offline by using the following steps:- From Finder, you can simply double click on the file
OR
- Right-click (or control-click) the file you wish to open.
- Select Make available offline from the sub-menu.
- You should now be able to open your file without issue from the application
We will be sure to notify you with any further updates regarding this matter.
Regards,@#$@!
