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Forum Discussion
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
Thanks for your reply, Hannah. The question is, Mac OS is prompting everyday to upgrade to latest release (12.3.1) for security reasons, but I'm afraid we won't be able to work with Dropbox by manually selecting folders to sync, as we use laptops with reduced storage and rely entirely in Dropbox for our day to day work. So the question is: is secure to use the beta version? what's the schedule for the final version?
Jay
Dropbox Staff
Dropbox StaffHi Nousmedis, are you referring to the beta version of the Dropbox app itself, or related to the Mac OS 12.4 beta?
Jay I'm referring to the beta version of Dropbox. Version 12.3.1 of Mac OS is a final release, not a beta version, and each day its prompting to update (for security reasons) in all my workers screen. As we use a business account with laptops, all the critical data is stored online, and Dropbox automatically keeps our limited storage hard drives free of outdated documents. That's the key selling point for us. We open/close hundreds of documents each day, from thousands of different folders.
Now the dilemma is: do we update to the latest Mac OS release (for security reasons) and then keep our hard drives free by manually syncing files (losing a precious time), or keep the previous version of Mac OS (12.2) in order to allow the correct function of Dropbox (but at a risk of being attacked by some of the 30 security unpatched holes in the operating system)
This is exactly the same issue for my company. Dropbox needs to address this issue by giving us regular updates on the status of this problem. We have some hard decisions to make and we have no idea when this issue will be resolved.
We're having the same issue. Dropbox's complete silence, in terms of timing or expectations at all, is really forcing us to consider other options. We have no desire to make a switch like that, but every day that goes by with no solution and no communication is a day we lose confidence in Dropbox's ability to be a viable solution in the long term.
I'm also concerned. I really like dropbox and I like that my cloud provider is really focused on providing cloud storage and not a million other things. Just having a projection for when the update would be ready would be a huge improvement. If they came out and said "we'll have the update by August" then I could make decisions about whether to update macOS or hold off, but it's annoying that I just have to google it every now and then to figure out if the problem is solved.
