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Forum Discussion

TomF's avatar
TomF
Explorer | Level 4
11 months ago

Popup window: “Dropbox.app” would like to access data from other apps.

I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps. Why am I getting this popup and should I say yes?
Desktop
Dropbox Plus
Error Messages
Mac
  • radical_exponent's avatar
    radical_exponent
    7 months ago

    Hi again,

     

    We've applied another fix here (many thanks to @WileECoyote!), which went out in v199 stable (and also v200 beta).

     

    Again, if you update and you're still seeing this issue - please reply here!

     

    Thanks!

WileECoyote's avatar
WileECoyote
Helpful | Level 5

Update: After the above fix and reboot, I used my system for several hours without seeing the access other application data dialog. This morning after a reboot, I saw the dialog alomost immediately, clicked don't allow, and immediately rebooted. I've been using my Mac for several hours now without seeing the dialog.

I can't say for certain that it's gone, but I used to see it after every reboot, so my fingers are crossed. It's also worth noting that dropbox has not reappeared in Privacy, Files and Folders since I removed it.

WileECoyote's avatar
WileECoyote
Helpful | Level 5
8 months ago

Sorry, I'm still seeing this annoying popup. Looks like we're stuck waiting on Dropbox to provide a fix.

  • radical_exponent's avatar
    radical_exponent
    Icon for Dropbox Engineer rankDropbox Engineer
    7 months ago

    Hi everyone,

     

    We've applied a couple fixes here, the latest of which went out in v198, but we're unsure if we've caught all the cases this can be happening in. If you update to that build and you're still able to reproduce the problem, please reply here! Any details you can add about what you were doing at the time you next see the bug, would be very helpful!

     

    Thanks!

    • WileECoyote's avatar
      WileECoyote
      Helpful | Level 5
      7 months ago

      Thanks for your work on this, but the problem persists, at least for me. I updated to v198 on Friday and am currently on 198.4.7615. I have seen this dialog every day since upgrading to v198.

       

      I power off my system each night and reboot it each morning. Sometime after the reboot (could be anywhere from minutes to a few hours), this dialog appears, asking if Dropbox can access other application data. I click Don't Allow. The box closes and doesn't reappear until the next day following bootup. It does this reliably everyday, and I have no clue what might be triggering it. This morning it appeared while I was in MacOS Terminal, secure-shelled over to a Linux box, so I wasn't interacting with files on the local Mac at all.

       

      2018 Mac Mini. MacOS 14.4.1. Let me know what other information might help.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        7 months ago

        Hi WileECoyote,

         

        Thanks for following up with us. Would you mind if I reached out via email to gather some additional information?

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