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Forum Discussion

jgoshawk's avatar
jgoshawk
Explorer | Level 3
2 months ago

The Dropbox desktop app is stuck on starting on Mac OS

I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the ...
Desktop
Install
Mac
Setting up the apps
jgoshawk's avatar
jgoshawk
Explorer | Level 3

Hi Walter,

Macbook Pro M3 Max, Sequoia OS 15.0

Macbook Pro M1, Sonoma OS 14.6.1

Dropbox.app version 209.4.3661

No antivirus active. 

No VPN running.

I don't think it's a firewall issue. To test that, I just now successfully installed the app on an older Macbook Pro running Monterey OS 12.75. 

 

I hope this helps

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the additional information jgoshawk - much appreciated.

 

How many files are you trying to sync, if I may ask? 

  • jgoshawk's avatar
    jgoshawk
    Explorer | Level 3
    2 months ago

    At the moment, a single file would suffice, but I can't get to the point of synching. My local Dropbox folder is empty.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      I hope it's okay for me to jump in here as well, jgoshawk.

       

      Out of curiosity, is it possible to connect to a different network/WiFi to test if the app works?

      • jgoshawk's avatar
        jgoshawk
        Explorer | Level 3
        2 months ago

        I might try that later in the day, but please note that I can successfully use the app on an old computer on this same network -- so I don't think the network/WIFI is the problem.

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