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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Re: Dropbox generating excessive cache files

Hi Whitecold, thanks for bringing this to our attention.

 

Have you enabled full disk access on your Mac for the Dropbox extension?

 

Have you enabled any other Dropbox features such as the computer backup or external drive backup?

 

This will help me to assist further!

7 Replies

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  • Whitecold's avatar
    Whitecold
    Explorer | Level 3
    3 years ago
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    I don't use any other features, but the disk access was not clicked. I now enabled full disk access, I'll report if the problem persists.

    • Whitecold's avatar
      Whitecold
      Explorer | Level 3
      3 years ago
      Copy LinkReport

      So Dropbox again wrote 15GB of data into the cache. It seems to be all in the .dropbox.cache/old_files folder.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Copy LinkReport

        Thanks for updating us on this, Whitecold. 

         

        Can you please clarify what’s your desktop app’s syncing status at the moment? 

         

        Also, when did you start encountering this issue? Did you recently delete/upload a large number of files to your Dropbox account perhaps?

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Hi Whitecold, thanks for bringing this to our attention.

\n

 

\n

Have you enabled full disk access on your Mac for the Dropbox extension?

\n

 

\n

Have you enabled any other Dropbox features such as the computer backup or external drive backup?

\n

 

\n

This will help me to assist further!

","body@stringLength":"525","rawBody":"

Hi , thanks for bringing this to our attention.

\n

 

\n

Have you enabled full disk access on your Mac for the Dropbox extension?

\n

 

\n

Have you enabled any other Dropbox features such as the computer backup or external drive backup?

\n

 

\n

This will help me to assist further!

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I don't use any other features, but the disk access was not clicked. I now enabled full disk access, I'll report if the problem persists.

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I don't use any other features, but the disk access was not clicked. I now enabled full disk access, I'll report if the problem persists.

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So Dropbox again wrote 15GB of data into the cache. It seems to be all in the .dropbox.cache/old_files folder.

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So Dropbox again wrote 15GB of data into the cache. It seems to be all in the .dropbox.cache/old_files folder.

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Thanks for updating us on this, Whitecold. 

\n

 

\n

Can you please clarify what’s your desktop app’s syncing status at the moment? 

\n

 

\n

Also, when did you start encountering this issue? Did you recently delete/upload a large number of files to your Dropbox account perhaps?

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Thanks for updating us on this, . 

\n

 

\n

Can you please clarify what’s your desktop app’s syncing status at the moment? 

\n

 

\n

Also, when did you start encountering this issue? Did you recently delete/upload a large number of files to your Dropbox account perhaps?

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