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Whitecold's avatar
Whitecold
Explorer | Level 3
2 years ago

Dropbox generating excessive cache files

I have an issue with Dropbox 166.4.2920 on macOS 12.0.1 Dropbox keeps generating utterly excessive cache files, 114GB currently on a folder that has 3.3GB of actual contents. How can I force Dropbox...
Desktop
Dropbox Basic
Folders
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Whitecold, thanks for bringing this to our attention.

 

Have you enabled full disk access on your Mac for the Dropbox extension?

 

Have you enabled any other Dropbox features such as the computer backup or external drive backup?

 

This will help me to assist further!

Whitecold's avatar
Whitecold
Explorer | Level 3
2 years ago

I don't use any other features, but the disk access was not clicked. I now enabled full disk access, I'll report if the problem persists.

  • Whitecold's avatar
    Whitecold
    Explorer | Level 3
    2 years ago

    So Dropbox again wrote 15GB of data into the cache. It seems to be all in the .dropbox.cache/old_files folder.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for updating us on this, Whitecold. 

       

      Can you please clarify what’s your desktop app’s syncing status at the moment? 

       

      Also, when did you start encountering this issue? Did you recently delete/upload a large number of files to your Dropbox account perhaps?

      • Whitecold's avatar
        Whitecold
        Explorer | Level 3
        2 years ago

        Dear Nancy,

        Dropbox reports that all files are up to date. I don't know when exactly it started, I saw it previously, then I just deleted the cache, but now it seems to be recurring. There's no special activity going on, the total size of real files is about 1.5 GB

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