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Whitecold's avatar
Whitecold
Explorer | Level 3
2 years ago

Dropbox generating excessive cache files

I have an issue with Dropbox 166.4.2920 on macOS 12.0.1 Dropbox keeps generating utterly excessive cache files, 114GB currently on a folder that has 3.3GB of actual contents. How can I force Dropbox...
Desktop
Dropbox Basic
Folders
Storage space
Whitecold's avatar
Whitecold
Explorer | Level 3

I deleted the cache folder, and in the last few hours again 40GB appeared, with the computer just idling.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Whitecold, thanks for bringing this to our attention.

 

Have you enabled full disk access on your Mac for the Dropbox extension?

 

Have you enabled any other Dropbox features such as the computer backup or external drive backup?

 

This will help me to assist further!

  • Whitecold's avatar
    Whitecold
    Explorer | Level 3
    2 years ago

    I don't use any other features, but the disk access was not clicked. I now enabled full disk access, I'll report if the problem persists.

    • Whitecold's avatar
      Whitecold
      Explorer | Level 3
      2 years ago

      So Dropbox again wrote 15GB of data into the cache. It seems to be all in the .dropbox.cache/old_files folder.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for updating us on this, Whitecold. 

         

        Can you please clarify what’s your desktop app’s syncing status at the moment? 

         

        Also, when did you start encountering this issue? Did you recently delete/upload a large number of files to your Dropbox account perhaps?

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