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Forum Discussion

demonhawk's avatar
demonhawk
Helpful | Level 6
8 years ago

Desktop app crashes in Windows 10 64-bit

My dropbox crashes everytime i click to add my private account into my dropbox. Unistall/reinstall did not solve the problem.
Desktop
Setting up the apps
Windows
  • demonhawk's avatar
    demonhawk
    8 years ago

    Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey M_RB, let’s look into that together! 
 
Can you please let me know if the Dropbox application is crashing on your device as well? In case you’re experiencing the same behavior as karlchansen above, can you please let me know whether you’ve had a chance to monitor the behavior on this machine? Are you experiencing high CPU usage on a Windows device incidentally? Have you re-installed our Beta build: 53.3.65 by any chance, as Karl mentioned above? 
 
Please include as much info as possible on this discussion here & I’ll make sure to check back with you & help you troubleshoot this issue in any way I can. Thanks in advance for all the time you devote in resolving that!
M_RB's avatar
M_RB
Explorer | Level 3
7 years ago

I do not know if crashing is the correct description as the Dropbox app just closes down.

The dropbox app is using quit a lot of the CPU resources, se below.
System: Fujitsu Celsius H770, i7-7820HQ (4 core / 8 logical processors), 64 GB RAM, 7 TB SSD in total.

Dropbox app version is: 52.4.60

 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I appreciate the screenshot here M_RB!
     
    As I’d like to help you on the matter as much as possible, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to focus on the issue in question based on the info I have on my tools & suggest the most apropriate next steps according to your current setup.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again & I’ll be awaiting your next email, so as to move forward on the matter together! 

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