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Forum Discussion

MattyJake's avatar
MattyJake
Explorer | Level 3
8 months ago

Personal Dropbox Refuses to stay signed in on my Mac, while signed into another Enterprise account

I recently got a new Macbook and have both an enterprise and personal account, which have always been accessible in my finder.   For some reason, every time I try to log into my personal folder, ...
Account Access
Desktop
Install
Mac
Setting up the apps
  • BenDBX's avatar
    BenDBX
    8 months ago

    Hi Everybody,

     

    This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.

     

    Thanks,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MattyJake, thanks for providing these details.

 

As you mentioned that you are part of a Dropbox Enterprise team, is it possible that the team admin added a setting preventing the connection of a personal account on the same desktop or mobile device as the Enterprise account?

 

This will help me to assist further!

MattyJake's avatar
MattyJake
Explorer | Level 3
8 months ago

I would not imagine so at all/very unlikely-- I'm basically the admin of the enterprise one, and this was not a problem until I switched to a new machine. This being said, can you tell me where I might look to see if that somehow happened.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    This article contains the information you need regarding the device limit for the Dropbox Business team.

     

    If you're still experiencing issues, try contacting the support team for them to look into this in more detail.

    • MattyJake's avatar
      MattyJake
      Explorer | Level 3
      8 months ago

      I already removed every device other than this computer and one other for the personall (and have not looked on that other machine if it's active b/c I rarely use it). So, it only is on 2 machines. Can't imagine that's the problem. I can contact support as well, but curious if you have any other ieas.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey MattyJake, sorry to jump in here. 

         

        Say you restart your computer and then go to the "account" tab in your Dropbox app preferences, do you see that the app is linked to the Enterprise account?

         

        Or does the app look completely unlinked from any account?

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