You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

IsaacGaz's avatar
IsaacGaz
Explorer | Level 4
3 years ago

Online only files taking up space on Windows

I have an 8Tb drive where I store my dropbox files on my Windows computer and despite setting all files to be 'online only' as well as going to Dropbox preferences and setting select sync to not sync...
Desktop
Setting up the apps
Sync
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey doppelgaenger_digital, let's jump right into this! 

 

What is the app's syncing status currently? Have you made sure it's up to date? 

 

Also, do you happen to have any screenshots from the WinDirStat stats on your end? 

 

Keep me posted, and we'll take it from there! 

doppelgaenger_digital's avatar
doppelgaenger_digital
Explorer | Level 3
2 years ago

Sync Status is up to date and does nothing currently.

 

Here is a screenshot. That's not the only folder that's showing from dropbox.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi doppelgaenger_digital, thank you for the screenshot! 

     

    Could you send me another one of this particular folder, and the files in it, being online-only, please? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey doppelgaenger_digital, sorry to jump in here.

         

        Can you also let us know which version of the app you have installed?

         

        You can hover over the Dropbox icon to see that info as well.

         

        Also, what do you see if you right click and choose Properties on the folder itself in Explorer, instead of via third party apps?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!