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Forum Discussion
New message notifications will not go away
I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away. The marked as read button does nothing and there appears to be no...
- I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
Exact same issue. There are 4 messages showing as unread. But the notification says it’s 3. Cannot mark as unread.
Walter
Dropbox Staff
Dropbox StaffHey PaulTexan, sorry to hear that.
Could you try rebooting your device and/or clearing the app's cache and let us know if this persists?
The same issue continues to exist regardless of your suggestions. Please advise ?
- Walter
Hi all, thanks for flagging this with us.
For anyone who's still affected, could you completely uninstall the Dropbox app from your device and re-install it anew?
Let us know of any updates!
- I logged out then logged back in. The errant alerts disappeared. I did not uninstall Dropbox. While the latter may work the easier former may work for you.
- I’ve rebooted device, app, cleared cache. I have latest version. Problem still there. It’s changed to 4 unread now as another alert appeared.
Anything else to try. ?
