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Forum Discussion
My Dropbox desktop app is stuck on "Connecting".
Dropbox won't connect on my pc with windows 7. I've re-installed, rebooted and tried: https://help.dropbox.com/desktop-web/configuring-firewall Most of the preferences buttons are disabled; selecti...
Has anynone found a solution for this ? I've unlinked and reinstalled in 5 different ways and I can't get it to work no matter what i do...
Edit: Found a fix for myselfGo to proxies on your Mac and disable ''Auto Proxy Discovery''. I did not realise that this needed to be disabled in order for there to be no proxies. As I have a new computer I thought proxies where basically none.
Hope this helped someone. Here's another thread with more fixes.
https://www.dropboxforum.com/hc/en-us/community/posts/206754586-Dropbox-3-20-1-not-connecting-not-syncing
Lara1
Dropbox Staff
Dropbox StaffHi Rodney,
Sorry to hear that!
Connection problems usually mean there is a proxy, firewall, antivirus or other type of security program in the way. Incorrect date and time on your computer could also prevent Dropbox from getting a secure connection, please make this is not the case before checking anything else.
If your date and time are correct please check other security applications. This Help Center article goes into detail of the latest known security problem interactions:
https://help.dropbox.com/desktop-web/cant-establish-secure-connection
If you have an antivirus and/or firewall running, make sure you do the following:
- Allow "Dropbox" (or "Dropbox.exe") to access ports 80 (HTTP) and 443 (HTTPS).
- Add dropbox.com to the list of approved sites (white list) and make sure it is not on a black list.
- In general, you need to allow *.dropbox.com and *.getdropbox.com to access all the hosts in our domain, since our IPs are constantly changing you need to approve/unblock by domain.
- Some antivirus have special features that scan SSL traffic, please review your vendor's documentation and make sure you exclude Dropbox from the list.
- Some firewalls also act as proxies for your computer, so you might need to add them in the proxies Preferences panel to correctly connect.
If you are behind a corporate/school network or behind a proxy make sure you enter the host and port information of your proxy using the Preferences panel. A common port for proxies is 8080 but when in doubt, contact your IT administrator if applicable.
Finally, if you have ever used Norton utilities, you may need to run the Norton Removal Tool, even if you have already uninstalled Norton's software. More information can be found in these two links:
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
https://support.norton.com/sp/en/us/home/current/solutions/kb20100320035324EN_EndUserProfile_en_us
Hope this helps :)
Hi Lara1; thanks for this, you've just solved my problem too! Went into Panda and found Dropbox had "custom rules" on the white list, set to "allow", and all's now good!
