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Forum Discussion
My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.
Hello,
I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts.
I use Windows 10 and everything ...
Hello Nancy,
Thanks for the follow-up.
The alert when launching Dropbox is this one (pardon my French)
I have reinstalled it fresh right before taking the screenshot.
The version is this one:
It is obviously not syncing right now (stuck on "Starting...")
If I switch it to compatibility mode, then it works well and syncs files but then I get the following pop-up:
Which says that it runs in compatibility mode and the two choices are to continue or disable compatibility mode.
If I select "Disable" I go back to the beginning (no longer syncing). And if I click "Continue", I then get:
And the only option is to quit Dropbox.
So this seems like an endless loop.
Over the past couple of days, I have upgrade to Windows 11, hoping this would resolve it, but as you can see the issue remains exactly like it was on Windows 10.
Here is a screenshot of the OS I'm running:
Please let me know if I can provide more to allow resolution.
Thanks for your help
Eric
