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Helpful | Level 5

4 years ago

Solved

Menu bar icon not appearing

I used to be a Basic member but am now a member of a Family Plan. I am not able to get the Dropbox icon on my menu bar on a new Mac - Monterey 12.01. I have quit and trashed the application and have reinstalled a couple of times, but nothing. I can't for the life of me get the icon on my Menu Bar. Does the Menu Bar have a space limitation? I would think not. Any help out there?

Walter
7 months ago
Hi there CoreZero - sorry to hear you're having issues with this.

Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

Thanks!

20 Replies

Replies have been turned off for this discussion

Jay
Dropbox Staff
4 years ago
Hi skiblues, thanks for joining the Community.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Mod note: edited to update link in post. [last updated 2023]
- skiblues
  Helpful | Level 5
  4 years ago
  Jay - thanks for getting back to me. So I found out that we are limited to the number of icons in the Menu Bar. I deleted one that I did not need and then the Dropbox icon showed up. So it turned out to be just a space issue on the Menu Bar. I am now all good.
  
  Thanks again.
- Studio_BW
  New member | Level 2
  2 years ago
  I am on Dropbox Plus plan. Had 2 iMacs and 1 MBP today drop their sync today Jun 16th 2023: Dropbox icon disappeared from menu bars on all computers and sync stopped. Did the advanced re-install, on the newest (MBP, Monterey) the app crashed after indexing for 10mins. Advanced re-install seems to install an earlier version than DB website. Cleared all previous data with Terminal using DB helpdesk instructions.
  
  Still not working, and the previous offered solution did not solve anything. Dropbox on Activity Monitor "not responding" and not present on Mac OS X Monterey menu bar.
  - Mark Siegel
    Helpful | Level 7
    2 years ago
    I don't know if this will help your problem with crashing and not syncing, but I posted a solution a while ago (which I can't locate now) for the Dropbox icon disappearing from my menu bar after I upgraded to a newer MacBook Pro and to OS Monterey for the first time:
    
    Apparently, because of menu bar space lost due to the top-center black area (for the camera), there's limited space for menu bar icons. I finally tried removing icons for apps I didn't really need in the menu bar, and as soon as there was enough space my Dropbox icon suddenly appeared, and was fully functional. I've since upgraded my Mac to OS 13 Ventura, and the Dropbox icon is still there and remains functional (just tested it).
    
    I do find that if I launch certain apps which are marked to appear on the menu bar, that icon will appear, but others (sometimes Dropbox) will temporarily disappear to allow space. But as soon as I quit that app, the missing icon(s) will return.
    
    If you can get the Dropbox icon to reappear by removing others but it still doesn't solve the connecting/syncing problem... sorry but that's beyond my limited knowledge.
- normloomer
  Explorer | Level 3
  2 years ago
  I followed all the steps in the Advanced Reinstall, but the Dropbox icon still does not appear in my menu bar.
  
  A little background: I replaced my 2017 MacBook Air with a 2023 M2 MacBook Air. I have two Dropbox accounts, and my preferred one had been connected to the Dropbox app. I used Migration Assistant to copy the contents of the old MBA to the new one. Somehow, in the process, the connection to the preferred account was lost, and the Dropbox app connected to my secondary account.
  
  According to what I have read, the solution is simple: Click on the Dropbox icon in the menu bar and select the option to change accounts. But ah, there's the rub. The Dropbox icon does not appear in the menu bar. So I'm stuck.
Mark Siegel
Helpful | Level 7
4 years ago
Since upgrading from Mac OS Mojave on an old MacBook to Monterey on a new MacBook Pro 14, the Dropbox icon no longer appears on my menu bar. I re-downloaded and installed the Dropbox desktop app. That didn't help. And when I try to open the Dropbox app, either from my Applications folder or from the Control Panel, it only opens my Dropbox folder of all my files.

What is going on?
- Megan
  Dropbox Staff
  4 years ago
  Hi Mark Siegel, I'd be happy to look into this for you!
  
  I've merged your post into this thread because it's similar to what the OP mentioned.
  
  Can you take a look at what has already been suggested previously and let me know if you have any questions?
  
  Thanks a bunch!
  - Mister Boh
    New member | Level 2
    4 years ago
    I have exactly the same issue!
reggoboy
Helpful | Level 6
3 years ago
I'm a paying customer of the 3TB tier of Dropbox. I have been going back and forth with Dropbox support for nearly a month, and they are unable to get my Dropbox icon back in my menu bar. It's exasperating. I have a ton of free menu-bar space.
- Hannah
  Dropbox Staff
  3 years ago
  Hey reggoboy, sorry to see you're having trouble with this.
  
  Can you please give us the ticket number for your communication with our support team, so we can look it up in our system?

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Hi skiblues, thanks for joining the Community.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Mod note: edited to update link in post. [last updated 2023]

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Jay - thanks for getting back to me. So I found out that we are limited to the number of icons in the Menu Bar. I deleted one that I did not need and then the Dropbox icon showed up. So it turned out to be just a space issue on the Menu Bar. I am now all good.

Thanks again.

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I am on Dropbox Plus plan. Had 2 iMacs and 1 MBP today drop their sync today Jun 16th 2023: Dropbox icon disappeared from menu bars on all computers and sync stopped. Did the advanced re-install, on the newest (MBP, Monterey) the app crashed after indexing for 10mins. Advanced re-install seems to install an earlier version than DB website. Cleared all previous data with Terminal using DB helpdesk instructions.

Still not working, and the previous offered solution did not solve anything. Dropbox on Activity Monitor \"not responding\" and not present on Mac OS X Monterey menu bar.

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I don't know if this will help your problem with crashing and not syncing, but I posted a solution a while ago (which I can't locate now) for the Dropbox icon disappearing from my menu bar after I upgraded to a newer MacBook Pro and to OS Monterey for the first time:

Apparently, because of menu bar space lost due to the top-center black area (for the camera), there's limited space for menu bar icons. I finally tried removing icons for apps I didn't really need in the menu bar, and as soon as there was enough space my Dropbox icon suddenly appeared, and was fully functional. I've since upgraded my Mac to OS 13 Ventura, and the Dropbox icon is still there and remains functional (just tested it).

I do find that if I launch certain apps which are marked to appear on the menu bar, that icon will appear, but others (sometimes Dropbox) will temporarily disappear to allow space. But as soon as I quit that app, the missing icon(s) will return.

If you can get the Dropbox icon to reappear by removing others but it still doesn't solve the connecting/syncing problem... sorry but that's beyond my limited knowledge.

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I followed all the steps in the Advanced Reinstall, but the Dropbox icon still does not appear in my menu bar.

A little background: I replaced my 2017 MacBook Air with a 2023 M2 MacBook Air. I have two Dropbox accounts, and my preferred one had been connected to the Dropbox app. I used Migration Assistant to copy the contents of the old MBA to the new one. Somehow, in the process, the connection to the preferred account was lost, and the Dropbox app connected to my secondary account.

According to what I have read, the solution is simple: Click on the Dropbox icon in the menu bar and select the option to change accounts. But ah, there's the rub. The Dropbox icon does not appear in the menu bar. So I'm stuck.

Since upgrading from Mac OS Mojave on an old MacBook to Monterey on a new MacBook Pro 14, the Dropbox icon no longer appears on my menu bar. I re-downloaded and installed the Dropbox desktop app. That didn't help. And when I try to open the Dropbox app, either from my Applications folder or from the Control Panel, it only opens my Dropbox folder of all my files.

What is going on?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":3,"postTime":"2022-03-21T10:53:40.128-07:00","lastPublishTime":"2022-03-21T10:53:40.128-07:00","metrics":{"__typename":"MessageMetrics","views":11532},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:562742/message:585105","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU4NTE4OSw1ODUxODk","node":{"__ref":"ForumReplyMessage:message:585189"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:585189":{"__typename":"ModerationData","id":"moderation_data:585189","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1529173":{"__typename":"User","id":"user:1529173","uid":1529173,"login":"Mister Boh","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-03-24T11:18:59.551-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1529173"},"ForumReplyMessage:message:585189":{"__typename":"ForumReplyMessage","uid":585189,"id":"message:585189","revisionNum":1,"author":{"__ref":"User:user:1148275"},"readOnly":true,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:585105"},"conversation":{"__ref":"Conversation:conversation:562742"},"subject":"Re: Menu bar icon not appearing","moderationData":{"__ref":"ModerationData:moderation_data:585189"},"body":"Hi Mark Siegel, I'd be happy to look into this for you! \n
\n
I've merged your post into this thread because it's similar to what the OP mentioned.\n
\n
Can you take a look at what has already been suggested previously and let me know if you have any questions? \n
\n
Thanks a bunch!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2022-03-21T15:54:13.516-07:00","lastPublishTime":"2022-03-21T15:54:13.516-07:00","metrics":{"__typename":"MessageMetrics","views":11508},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:562742/message:585189","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDU4NjA5NCw1ODYwOTQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDU4NjA5NCw1ODYwOTQ","node":{"__ref":"ForumReplyMessage:message:586094"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:586094":{"__typename":"ModerationData","id":"moderation_data:586094","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:586094":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1529173"},"id":"message:586094","revisionNum":1,"uid":586094,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:585189"},"conversation":{"__ref":"Conversation:conversation:562742"},"subject":"Re: Menu bar icon not appearing","moderationData":{"__ref":"ModerationData:moderation_data:586094"},"body":"

I have exactly the same issue!

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I'm a paying customer of the 3TB tier of Dropbox. I have been going back and forth with Dropbox support for nearly a month, and they are unable to get my Dropbox icon back in my menu bar. It's exasperating. I have a ton of free menu-bar space.

Hey reggoboy, sorry to see you're having trouble with this.

Can you please give us the ticket number for your communication with our support team, so we can look it up in our system?

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