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don2d23's avatar
don2d23
Helpful | Level 5
7 years ago
Solved

Context Menu Not Appearing

The Dropbox Right-click/Context Menu option does not appear any more in Windows Explorer 8.1

desktop
Setting up the apps
Windows
  • Nancy's avatar
    Nancy
    2 years ago

    Hey 718Rose1940! Thanks for posting here. 

     

    You can easily delete files from your Dropbox account with these steps:

    On dropbox.com

    1. Log in to dropbox.com.
    2. Hover over the file or folder and click the "
" (ellipsis).
    3. Click Delete.
    4. Click Delete again to confirm.

    In the Dropbox desktop app

    1. Open the Dropbox folder on your computer. 
    2. Right-click the file or folder you’d like to delete.
    3. Click Delete (Windows) or Move to Trash (Mac).

    On the Dropbox mobile app

    1. Open the Dropbox mobile app.
    2. Tap the “⁝” (vertical ellipsis on Android) or “
” (ellipsis on iPhone/iPad) next to the file or folder you’d like to delete.
    3. Tap Delete.

     You can find more information on this here. 

     

    If this doesn’t help though, please send over more details on what’s happening, and I’ll have a look.

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Copy LinkReport
    Hi there don2d23! 
     
    Initially, could you check if the Dropbox desktop app is running and you’re on the latest stable version (53.4.66)? You can do so by hovering over your Dropbox icon that’s next to your clock. 
     
    A screenshot of your context menu (omitting any personal info) as well as more info on what you’re trying to achieve would be very helpful as well. Thanks in advance! 
    • don2d23's avatar
      don2d23
      Helpful | Level 5
      7 years ago
      Copy LinkReport

      hello Lusil, thanks for replying so quickly.

      I actually have version 53.4.67 when I hover over the tray icon.

      Here is the screen shot you requested, (I hope this helps you understand what I'm looking for):

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Hi there don2d23! 
\n
 
\n
Initially, could you check if the Dropbox desktop app is running and you’re on the latest stable version (53.4.66)? You can do so by hovering over your Dropbox icon that’s next to your clock. 
\n
 
\n
A screenshot of your context menu (omitting any personal info) as well as more info on what you’re trying to achieve would be very helpful as well. Thanks in advance! 
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Hi there ! 
\n
 
\n
Initially, could you check if the Dropbox desktop app is running and you’re on the latest stable version (53.4.66)? You can do so by hovering over your Dropbox icon that’s next to your clock. 
\n
 
\n
A screenshot of your context menu (omitting any personal info) as well as more info on what you’re trying to achieve would be very helpful as well. Thanks in advance! 
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hello Lusil, thanks for replying so quickly.

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I actually have version 53.4.67 when I hover over the tray icon.

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Here is the screen shot you requested, (I hope this helps you understand what I'm looking for):

\n

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-07-15T14:31:42.638-07:00","lastPublishTime":"2018-07-15T14:31:42.638-07:00","metrics":{"__typename":"MessageMetrics","views":10877},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:284405/message:284738","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDI4NDc0MCwyODQ3NDA","node":{"__ref":"ForumReplyMessage:message:284740"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"737","rawBody":"

hello Lusil, thanks for replying so quickly.

\n

I actually have version 53.4.67 when I hover over the tray icon.

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Here is the screen shot you requested, (I hope this helps you understand what I'm looking for):

\n

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Or, its not installed correctly. Have you tried a reinstall using the offline installer from www.dropbox.com/downloading?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":21,"postTime":"2018-07-15T14:34:39.646-07:00","lastPublishTime":"2018-07-15T14:34:39.646-07:00","metrics":{"__typename":"MessageMetrics","views":10884},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:284405/message:284740","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"309","rawBody":"Dropbox on that doesnt seem to be running (there are no context menus on some files).

Or, its not installed correctly. Have you tried a reinstall using the offline installer from www.dropbox.com/downloading?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:284740_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:284405"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743510235846":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743510235846","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1743510235846":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1743510235846","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Hi don2d23 thanks for the detailed response on this. 
\n
 
\n
Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon? 
\n
 
\n
Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick. 
\n
 
\n
Let me know of any update on the matter! :slight_smile:
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Hi thanks for the detailed response on this. 
\n
 
\n
Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon? 
\n
 
\n
Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick. 
\n
 
\n
Let me know of any update on the matter! :slight_smile:
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Hey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!
\n
 
\n
In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?
\n
 
\n
Cheers! :grin:
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Hey , thanks for getting back to me on this and for providing the screenshots - much appreciated!
\n
 
\n
In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?
\n
 
\n
Cheers! :grin:
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