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Forum Discussion

Helpful | Level 5

7 years ago

Context Menu Not Appearing

The Dropbox Right-click/Context Menu option does not appear any more in Windows Explorer 8.1

Setting up the apps

Lusil
7 years ago
Hi don2d23 thanks for the detailed response on this.

Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon?

Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick.

Let me know of any update on the matter! :slight_smile:
Lusil
7 years ago
Hey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!

In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?

Cheers! :grin:

Lusil
Dropbox Staff
7 years ago
Hi there don2d23!

Initially, could you check if the Dropbox desktop app is running and you’re on the latest stable version (53.4.66)? You can do so by hovering over your Dropbox icon that’s next to your clock.

A screenshot of your context menu (omitting any personal info) as well as more info on what you’re trying to achieve would be very helpful as well. Thanks in advance!
- don2d23
  Helpful | Level 5
  7 years ago
  hello Lusil, thanks for replying so quickly.
  
  I actually have version 53.4.67 when I hover over the tray icon.
  
  Here is the screen shot you requested, (I hope this helps you understand what I'm looking for):
  - Mark
    Super User II
    7 years ago
    Dropbox on that doesnt seem to be running (there are no context menus on some files).
    
    Or, its not installed correctly. Have you tried a reinstall using the offline installer from www.dropbox.com/downloading?

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