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Forum Discussion

don2d23's avatar
don2d23
Helpful | Level 5
7 years ago

Context Menu Not Appearing

The Dropbox Right-click/Context Menu option does not appear any more in Windows Explorer 8.1
Desktop
Setting up the apps
Windows
  • Lusil's avatar
    Lusil
    7 years ago
    Hi don2d23 thanks for the detailed response on this. 
     
    Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon? 
     
    Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick. 
     
    Let me know of any update on the matter! :slight_smile:
  • Lusil's avatar
    Lusil
    7 years ago
    Hey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!
     
    In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?
     
    Cheers! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there don2d23! 
 
Initially, could you check if the Dropbox desktop app is running and you’re on the latest stable version (53.4.66)? You can do so by hovering over your Dropbox icon that’s next to your clock. 
 
A screenshot of your context menu (omitting any personal info) as well as more info on what you’re trying to achieve would be very helpful as well. Thanks in advance! 
  • don2d23's avatar
    don2d23
    Helpful | Level 5
    7 years ago

    hello Lusil, thanks for replying so quickly.

    I actually have version 53.4.67 when I hover over the tray icon.

    Here is the screen shot you requested, (I hope this helps you understand what I'm looking for):

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      7 years ago
      Dropbox on that doesnt seem to be running (there are no context menus on some files).

      Or, its not installed correctly. Have you tried a reinstall using the offline installer from www.dropbox.com/downloading?
      • don2d23's avatar
        don2d23
        Helpful | Level 5
        7 years ago

        yes I did ... the latest [and greatest?] version is installed ... rebooted several times. I'm running Windows 8.1 (perhaps this is the problem. Should I go back to an earlier version that is compatible with 8.1, and if so how do I do that?) ... otherwise, the DropBox desktop application is working fine (to a degree): I click the desktop icon (actually I have to double click it "twice" for it to run ... it never starts on the first set of double clicks), then the window shows me all my folders and files, and everything matches my online account ... just no context menu on ANY files (you mentioned "some files"; it's every file: the DropBox integration with Windows Explorer is just not happening.

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