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Forum Discussion

skiblues's avatar
skiblues
Helpful | Level 5
3 years ago

Menu bar icon not appearing

I used to be a Basic member but am now a member of a Family Plan.  I am not able to get the Dropbox icon on my menu bar on a new Mac - Monterey 12.01.  I have quit and trashed the application and hav...
Desktop
Dropbox Basic
Dropbox Family
GUI
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Hi skiblues, thanks for joining the Community.

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

    Keep me updated with any progress!

     

    Mod note: edited to update link in post. [last updated 2023]

reggoboy's avatar
reggoboy
Helpful | Level 6
2 years ago

I'm a paying customer of the 3TB tier of Dropbox. I have been going back and forth with Dropbox support for nearly a month, and they are unable to get my Dropbox icon back in my menu bar. It's exasperating. I have a ton of free menu-bar space.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey reggoboy, sorry to see you're having trouble with this.

     

    Can you please give us the ticket number for your communication with our support team, so we can look it up in our system?

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