We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
Desktop
Error Messages
Mac
Setting up the apps
Web
andreabonato's avatar
andreabonato
Helpful | Level 6

This is my solution! Someone use it and now DB is working!

Try it!

"To solve the problem, I close all Dropbox items by searching "dropbox" in the Utility Monitor.

Than I refresh Finder by Force Exit in the system menu.

Finally, in System Preference-Safety and Privacy-Complete Access to Disk, I've able Dropbox App.

All now is working!"

Bye.

Andrea

andreabonato's avatar
andreabonato
Helpful | Level 6
4 years ago

This is a step by step sequences....!

1) by Activity Monitor (Launchpad-Others-Activity Monitor) select all Dropbox items (especially Dropbox Finder Extension) and stop by the X bottom on the top of the app;

2) by Force Quit (in the System Menu ) refresh or relaunch Finder;

3) in System Preference-Security and Privacy-Full Disk Access (after clicking lock to make change in the bottom left corner), enable Dropbox.App.

4) I think is better to restart computer after that.

Cross the fingers!

Bye.

Andrea B

 

 

 

  • DFP's avatar
    DFP
    Explorer | Level 4
    4 years ago

    thanks for the greater detail (e.g. by "utility monitor" you meant "activity monitor" etc etc.)

    such detail is necessary for us Dunder Mifflin employees...

    and yes, your steps worked to get us back in action. Thanks.

  • DrKarin's avatar
    DrKarin
    New member | Level 2
    3 years ago

    Andrea, I don't understand enough to have gone through your steps the first time you replied.  But this one has the level of detail I needed.  It worked!  Thanks, Karin

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!