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RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
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RobertPatton's avatar
RobertPatton
Explorer | Level 4

That did not work and DB still fails to work on MacOS Monterey

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks for the update, Robert.

Are you still getting the exact same error message?

If so, can I reach out to you via email, so we can look into this further?
  • mickye's avatar
    mickye
    Explorer | Level 4
    4 years ago

    Hi!

     

    Same problem here, is there any solution to it?

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey mickye, thanks for the nudge!

      Did you try to perform an advanced reinstall of the application on your end? Did it not work?
      • mickye's avatar
        mickye
        Explorer | Level 4
        4 years ago

        Hi!

        Solved itself with Monterey 12.0.1. Strange, because on my Macbook M1 it wasn't a problem at all.

        If it happens again, I'll try the advanced install.

        Thanks!

    • shinbeth's avatar
      shinbeth
      Experienced | Level 13
      4 years ago

      There's no solution to it, Dropbox is NOT compatible with Monterey.

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