You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
boardmad
11 months agoExplorer | Level 3
Mac Desktop app won't open after migrating my user profile from an older Mac
Mac Desktop install has started to fail on open after moving my user account and profile over from an older mac to a new MacbookPro M3 Max. I have read som of the similar messages in the forum and followed the uninstall/reinstall procedure. Help appreciated?
App fails on open with following error message text
bn.BUILD_KEY: Dropbox
bn.VERSION: 192.4.4605
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: 12e18d26-2ba0-5289-82b4-289528bbdf21
pid: 31835
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='scott', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Boardmad', pw_dir='/Users/scott', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='scott', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Boardmad', pw_dir='/Users/scott', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'scott', 'boardmad'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'scott', 'boardmad'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/scott'
appdata: '/Users/scott/.dropbox'
real_path='/Users/scott/.dropbox'
mode=0o40755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/bb/4hxyl_y17k3d5hnjcckt3n4r0000gn/T'
real_path='/private/var/folders/bb/4hxyl_y17k3d5hnjcckt3n4r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8056, in main_startup
File "desktop/dropbox/client/main.py", line 2656, in initialize
File "desktop/dropbox/client/main.py", line 1629, in startup_low
File "desktop/dropbox/client/configuration/manager.py", line 130, in load_instance_data
File "desktop/dropbox/client/multiaccount/instance_database.py", line 882, in get_info_by_instance_id
File "desktop/dropbox/client/multiaccount/instance_database.py", line 813, in get_master_row
File "desktop/dropbox/assertions.py", line 57, in assert_
AssertionError: Found multiple master rows. Invalidating them all.
Hi boardmad, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me posted!
- JayDropbox Staff
Hi boardmad, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me posted!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!