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boardmad's avatar
boardmad
Explorer | Level 3
11 months ago

Mac Desktop app won't open after migrating my user profile from an older Mac

Mac Desktop install has started to fail on open after moving my user account and profile over from an older mac to a new MacbookPro M3 Max. I have read som of the similar messages in the forum and followed the uninstall/reinstall procedure. Help appreciated?

 

App fails on open with following error message text

bn.BUILD_KEY: Dropbox
bn.VERSION: 192.4.4605
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: 12e18d26-2ba0-5289-82b4-289528bbdf21
pid: 31835
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='scott', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Boardmad', pw_dir='/Users/scott', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='scott', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Boardmad', pw_dir='/Users/scott', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'scott', 'boardmad'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'scott', 'boardmad'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/scott'
appdata: '/Users/scott/.dropbox'
real_path='/Users/scott/.dropbox'
mode=0o40755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/bb/4hxyl_y17k3d5hnjcckt3n4r0000gn/T'
real_path='/private/var/folders/bb/4hxyl_y17k3d5hnjcckt3n4r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8056, in main_startup
File "desktop/dropbox/client/main.py", line 2656, in initialize
File "desktop/dropbox/client/main.py", line 1629, in startup_low
File "desktop/dropbox/client/configuration/manager.py", line 130, in load_instance_data
File "desktop/dropbox/client/multiaccount/instance_database.py", line 882, in get_info_by_instance_id
File "desktop/dropbox/client/multiaccount/instance_database.py", line 813, in get_master_row
File "desktop/dropbox/assertions.py", line 57, in assert_
AssertionError: Found multiple master rows. Invalidating them all.

    • boardmad's avatar
      boardmad
      Explorer | Level 3

      Thanks Jay
      followed the advanced uninstall and we are back in business !

       

      Great support guys ❤️ 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Glad to have helped out with fixing the desktop app today.

         

        Enjoy your week!

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