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Veloxi's avatar
Veloxi
Helpful | Level 6
7 months ago

Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11

Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox.    Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no lon...
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  • Jay's avatar
    Jay
    7 months ago

    Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

     

    When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

Grey Hall's avatar
Grey Hall
New member | Level 2

Hello. THIS happened to me tonight!! I am freaking out - where did my files go??? everything you described above happened to me and i cannot fix it? I read through the replies and I am stumped on how i can get back my files in dropbox b/c the instruction did not make sense.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Hey Grey Hall, sorry to see that you're having this issue.

 

Let's try to figure this out together.

 

What do you see when you click on the Dropbox icon in your system tray? 

 

If you could send us some screenshots showing your issue, that would be really helpful as well.

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