We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Veloxi's avatar
Veloxi
Helpful | Level 6
7 months ago

Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11

Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox.    Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no lon...
Desktop
Error Messages
Folders
Install
Windows
  • Jay's avatar
    Jay
    7 months ago

    Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

     

    When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

Veloxi's avatar
Veloxi
Helpful | Level 6

Hey, so I pointed the installer to the drive with the Dropbox folder on it, and this happened:

 

Not sure what to do at this point. Please help?

 

Edit: Interesting, it seems to have timed out and is asking me to log in again. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

If you're getting this message, then it could mean that it's trying to sign into another account. Do you have a different Dropbox account under a different email?

  • Veloxi's avatar
    Veloxi
    Helpful | Level 6
    7 months ago
    Nope, just the one!
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Since you're getting this message, you'll need to create the new Dropbox folder on the external drive, since the app won't allow you to use the old one.

      • Veloxi's avatar
        Veloxi
        Helpful | Level 6
        7 months ago

        What? Why? Any idea how this could have happened?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!