We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

palebluedot1's avatar
palebluedot1
New member | Level 2
2 years ago

Issues with Dropbox File Provider on the Mac

I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover,  as member of a large ongoing discussion with a number of other p...
Desktop
Dropbox Pro
Mac
Setting up the apps
Sync
  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everybody,

     

    I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.

     

    Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.

     

    Thanks,

    Ben

wareynolds96's avatar
wareynolds96
Helpful | Level 5

Hi Megan 

 

Logic has just updated to Logic Pro 11 and I wanted to find out if there has been any change in regards to syncing .logicx (Logic Pro Files) to Dropbox on Mac OS File Provider?

 

We have looked at other cloud storage providers on the Mac OS File Provider framework like Box and Tresorit and they are both able to sync .logicx files with no issues. This would then mean it is a Dropbox issue not an Apple issue. 

 

If you have any update that would be greatly appreciated. 

 

Thanks

 

Will

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 months ago

Hi Everybody,

 

I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.

 

Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.

 

Thanks,

Ben

  • wareynolds96's avatar
    wareynolds96
    Helpful | Level 5
    2 months ago

    Hi Ben,

     

    Thank you for responding. Unfortunately as I have mentioned on the other forums this does not seem to be an Apple file provider issue.

     

    We have tested other platforms which are running on Apple's file provider system such as Tresorit, Google Drive and Box and the syncing of logic pro files is completely fine. 

     

    Furthermore the link provided on your help centre article that pertains to logic pro files not syncing is actually nothing to do with file provider, dropbox or logic. The link you have provided pertains to iCloud drive and is a vague forum post.

     

    In addition to the above, I believe Apple announced file provider in 2021 which would be 2 years after this post you have linked to your help centre was released (the forum was posted in 2019).

     

    All this to say the evidence strongly suggests that Dropbox is the issue here not Apple as other cloud storage providers are able to sync logic pro files with no issue whatsoever. 

     

    Businesses like ourselves who have used Dropbox for years need this issue to be fixed and it really seems like it is possible given the above. Please consider all of this information and try to find a fix as soon as possible. 

     

    Thanks

     

    Will

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!