You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

gregzacola's avatar
gregzacola
Helpful | Level 6
2 years ago

Is the current dropbox version for macOS known to be buggy and are fixes in sight

Signed up to a 2TB plan as I believe that Dropbox is one of the best and also can do incremental updates   The issue is that the app on macOS seems to have constant issues with syncing and marking ...
Desktop
Dropbox Pro
Error Messages
Install
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey gregzacola, welcome to our Community! 

 

As a first step, can you clarify the app's exact syncing status and version as shown in your menu bar at the moment?

 

Can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

 

If you could also send me a screenshot from there, that'd be awesome. 

 

Thanks a bunch, keep me updated!

gregzacola's avatar
gregzacola
Helpful | Level 6
2 years ago

v189.4.8395

 

Says files up to date

 

But have 600 odd "Can't sync this file or folder" and now I've selected certain directories as hidden "selective sync"

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info gregzacola! 

     

    Do any of your folders/files have any incompatible characters maybe? 

     

    Could you send me a screenshot of the "can't sync this file or folder" error you're receiving, please?

    • gregzacola's avatar
      gregzacola
      Helpful | Level 6
      12 months ago

      I had a few of those, but the rest just say "Dropbox can't sync this file or folder"

       

      For now, I've given up, and I'm using OneDrive again. Will monitor for bug fixes from DropBox and if this never works I will just need to cancel my subscription

       

      Thanks

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!