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Forum Discussion

Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
2 years ago

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
Desktop
Install
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Hillsgolfer, thanks for bringing this to our attention.

 

Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox?

 

And is it failing during the downloading process or the installation process?

 

Are you getting any error messages?

 

Keep me posted.

Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
2 years ago

Hannah I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update here.

     

    Have you restarted the device at all, to see if that helps?

    • Hillsgolfer's avatar
      Hillsgolfer
      Explorer | Level 3
      2 years ago
      Oh yah. Several times.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Hillsgolfer, what is the OS that the device uses? 

         

        If you try this link, are you able to download the stable version of our app?

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