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Forum Discussion

Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
2 years ago

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
Desktop
Install
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Hillsgolfer, thanks for bringing this to our attention.

 

Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox?

 

And is it failing during the downloading process or the installation process?

 

Are you getting any error messages?

 

Keep me posted.

Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
2 years ago
I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.

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