Forum Discussion

Explorer | Level 3

2 years ago

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.

Walter
2 years ago
Hey JuanaM, sorry to hear you're having issues with this.

May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app?

Dropbox Staff

Hey Hillsgolfer, thanks for bringing this to our attention.

Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox?

And is it failing during the downloading process or the installation process?

Are you getting any error messages?

Keep me posted.

Explorer | Level 3

2 years ago

I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.

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