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Forum Discussion

Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
2 years ago

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
  • Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Hillsgolfer, thanks for bringing this to our attention.

     

    Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox?

     

    And is it failing during the downloading process or the installation process?

     

    Are you getting any error messages?

     

    Keep me posted.

    • Hillsgolfer's avatar
      Hillsgolfer
      Explorer | Level 3
      I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.
    • Hillsgolfer's avatar
      Hillsgolfer
      Explorer | Level 3

      Hannah I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update here.

         

        Have you restarted the device at all, to see if that helps?

    • JuanaM's avatar
      JuanaM
      Explorer | Level 3

      I am having the same issue with my new Surface Pro x, can I get that link that will make it work. I subscribed to dropbox specifically because I was getting this new computer.

      Many thanks to anyone who can help.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey JuanaM, sorry to hear you're having issues with this.


        May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

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