You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

fooost's avatar
fooost
Explorer | Level 3
6 months ago

I keep being asked for my Mac password every time I rename/move files on Dropbox

I know there has been a couple of other incidents like this. But I dont want to reinstall Dropbox to be honest. So just like the subject say: Mac Finder asks for password each time I rename a f...
Desktop
Mac
Notifications
  • Hannah's avatar
    Hannah
    5 months ago

    Thanks for the update, fooost.

     

    Did you reinstall the app after all? And if so, did it help?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this on our Community, fooost!

 

First off, what’s the filepath of your Dropbox folder? You can double check this on the Sync tab of your app preferences.

 

Was there a specific update before you noticed this issue?

 

Finally, when saying you’ve checked permissions, have you given Dropbox full accessibility with these steps? 

 

Let me know.

fooost's avatar
fooost
Explorer | Level 3
5 months ago

Hi Nancy, 

Thanks for the reply. I checked the things you asked.

The filepath is: Macintosh HD/Users/XXX/Dropbox

No specific update has been taken place, just like I told you earlier I got the same things installed and same updates on my macbook, where everything works fine. 

All the permissions are there!

I found out something new. So when I do the following things it will give me a popup from Finder where it say something like: Finder wants to change the name of "...". Enter your password to allow this.

  • When changing a folder or item
  • When moving an item towards another folder in Dropbox
  • When moving an item out of Dropbox

This is only happening in the finder. When I go online, browser, it works.

But when I copy a total new item inside a folder which was previous lets say on my desktop. It works. I can just copy it in there. Also I can change the name of that item, or move it somewhere else. How on earth.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for the additional information fooost - much appreciated. 

     

    Can you please clarify if you installed the desktop app with admin privileges in the first place giving it full access as outlined here? 

    • fooost's avatar
      fooost
      Explorer | Level 3
      5 months ago

      Hi Walter. Yes, both. I will just have to reinstall I guess. Just a weird bug?

      • fooost's avatar
        fooost
        Explorer | Level 3
        5 months ago

        Now that I think about it. I think it might have started after I clicked 'Send and track' tryout for 30 days..

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!