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Forum Discussion
Cannot rename or move a folder that has been shared - should this be possible?
A co-worker of mine is having challenges with folders that have been shared with him by a vendor. Sometimes the name of the folder is too vague, and he would like to rename the folder with the date for clarification. Every time he tries to rename the folder, it won't work. Is this not a feature that is offered, since he did not create the folder in the first place?
Also, when he is added to a folder, is it not an option for him to drag that folder into another folder within his Dropbox account? When this folder has been shared by a vendor, he gets an error message when attempting to do this. However, if it is a folder that has been shared with him as part of our Dropbox Team (I'm an Admin), then when he tries to drag the folder elsewhere, it makes a second copy of the folder.
Hoping for insight, please. If these options are not possible, it would be good to know. Thanks in advance for your help!
No worries, if you have any further queries, feel free to message back.
- Jay
Dropbox Staff
Hi Susan D.11, thanks for bringing this to our attention.
Are you certain that this is a normal shared folder that they are adding to their account?
Are they on the Dropbox Business team as you? Is the sharer also part of a different Dropbox Business team?
This will help me to assist further!
Hi, Jay - as far as I know, it is a normal shared folder that my co-worker has received from the outside vendor. He is able to download files from it, add files to it, but he cannot rename the folder itself.
My co-worker and I are on the same Dropbox team, yes, but this outside vendor would be either on a Dropbox team of his own or an individual user - not sure.
- Jay
They should be able to rename and move the folder on their account.
What specific error do they get when attempting to do so? Is it only that user who gets this error? Are they doing this from the Dropbox site, or via the Dropbox folder (if they have the app installed)?
