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Forum Discussion
Cannot rename or move a folder that has been shared - should this be possible?
A co-worker of mine is having challenges with folders that have been shared with him by a vendor. Sometimes the name of the folder is too vague, and he would like to rename the folder with the date ...
No worries, if you have any further queries, feel free to message back.
Jay
Dropbox Staff
Dropbox StaffHi Susan D.11, thanks for bringing this to our attention.
Are you certain that this is a normal shared folder that they are adding to their account?
Are they on the Dropbox Business team as you? Is the sharer also part of a different Dropbox Business team?
This will help me to assist further!
Hi, Jay - as far as I know, it is a normal shared folder that my co-worker has received from the outside vendor. He is able to download files from it, add files to it, but he cannot rename the folder itself.
My co-worker and I are on the same Dropbox team, yes, but this outside vendor would be either on a Dropbox team of his own or an individual user - not sure.
- Jay
They should be able to rename and move the folder on their account.
What specific error do they get when attempting to do so? Is it only that user who gets this error? Are they doing this from the Dropbox site, or via the Dropbox folder (if they have the app installed)?
Jay apologies for the delay - my co-worker has been very busy. He has yet to try this on the website itself; his experience has been with the Dropbox app on a Mac. The same error message pops-up regardless of whether he is trying to rename the folder or drag the folder to another folder (below):
Can't move "Folder from Vendor" to "Folder Name here"
This folder can't be moved out of a team folder.
I don't know if this provides any insight or if you really need to know if he sees this on the website as well. No one else at the office has told me they are experiencing this issue. Thanks for your help!
- Jay
If the shared folder is within a team folder, then it can't be moved out of the team folder.
Are the other users able to move shared folders out of team folders?
