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Forum Discussion

FlexAssistance's avatar
FlexAssistance
Explorer | Level 4
3 months ago

I can't install Dropbox on my computer anymore.

Hi,   I am a Dropbox user for 15 years or so. I use it for business.   My Dropbox icon was nowhere to be found on mu pc a few weeks ago, so I could not seem to check whether my Dropbox was sy...
Desktop
Install
Windows
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for the screenshots, Hester! When saying your IT man deleted some parts of the program in the registry, do you mean that he performed an advanced reinstall, as described here? 

     

    Apart from that, do you happen to run any antivirus/firewall or VPN programs on your computer(s)? If yes, can you disable them temporarily and then, attempt to install the app again? Does the installation go through now?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey FlexAssistance, let's jump right into this! 

 

I'd love to know a bit more about the steps that you tried on your end, in order for me to be on the same page with you when it comes to troubleshooting. 

 

Did you also try our offline installer? Also, what is the OS of the device you're using on your end? 

 

Keep me posted, and we'll take it from there! 

  • FlexAssistance's avatar
    FlexAssistance
    Explorer | Level 4
    2 months ago

    Hi Megan,

     

    Yes, we did. And it seems that Dropbox was still using internet for that! 

     

    Best,

    Hester

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