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Forum Discussion
I cannot setup Dropbox Backup on my Basic account. Set up grayed out.
During installation I am encouraged to turn on the Dropbox Backup feature.
I would love to! Why can't I click "Set up" to continue?
Things I've tried:
- Click "Not right now" and come back to it in Preferences later. Still the "Set up" button is disabled, but further to this now this popup window is stuck open. Clicking "Not right now" and then "Continue to Dropbox" does nothing... I can't even click the X to close this window.
- Uninstall/reinstall the Dropbox app. I've gone through the "Advanced re-install" found here: https://help.dropbox.com/installs/advanced-reinstall
- Ask support chat for help. They refer me to use Twitter or Facebook to talk to a specialist, or to use the forum, and so here I am.
I will continue to search the forum for similar issues - though I'm not really sure what I could possibly be doing wrong. The app has little to no settings and I've modified none of them.
Some info:
Version: 162.4.5419
OS: Windows 10 x64 21H2
I am not linked to any team or business account.
I have manually synced one text file, once, just to see that it's working, by copying it into the Dropbox folder.
- Megan
Dropbox Staff
Hi Podblast, welcome to our Community!
First of all, amazing job on your troubleshooting there!
Out of curiosity, if you uncheck any of the paths shown on your screenshot, and instead of all 3 you choose to sync 2 or 1 of them, does it then allow you to proceed maybe?
Let me know more!
- Hi Megan,
It does not matter what options I select. None, one, all, or a few.
The button remains disabled.
I just signed up for the Family plan, having the same issue on my Windows 11 with the latest Dropbox version. I have tried the methods and possible fixes on this thread, but it still doesn't work. Setup button is greyed out, and the screen freezes shortly after as well. Disabled "early releases" on my Dropbox web options. What could be the problem?
