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Forum Discussion

TessaW's avatar
TessaW
New member | Level 2
7 years ago

How to switch Dropbox accounts on the desktop app

Hi I've downloaded my dropbox app but used the wrong account and can't find out how to change the account on the app
Account Settings
Desktop
Setting up the apps
  • Walter's avatar
    Walter
    7 years ago

    Hey TessaW - welcome to the Forum!

    You will need to unlink the wrong account and then connect the correct account. Follow these steps to unlink a computer:

    1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock
    2) Click on the gear icon in the Notifications panel and select 'Preferences' > 'Account'
    3) Click the 'Unlink' button
    4) Afterward, Dropbox will prompt you to re-register.

    5)Use the correct account's login credentials to connect.  

    Note that when you relink, to a different Dropbox account now, the app will detect that another Dropbox folder already exists on the computer, and will give you two options: 'Choose Another Location' or 'Install'. 

    In case you need your new Dropbox folder to be in an another location other than your existing folder, click on 'Choose Another Location'. If you'd like your new Dropbox folder to be in the same location as your existing one, click on 'Install'. This will rename the existing Dropbox folder to 'Dropbox (Old)' and will create a new Dropbox folder for the account you’re currently linking.

    I hope this helps Tessa and please let me know if you have any more questions.

TessaW's avatar
TessaW
New member | Level 2
This is amazingly helpful!! Thank you so much- seems sorted now.
Much appreciated
Tessa
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Glad to hear this Tessa - thanks for keeping me posted.

Should any other question come up, let us know and we'll take it from there.

Thanks again for posting your question in our Forum and have a wonderful week ahead!  

  • MonseyBoy's avatar
    MonseyBoy
    New member | Level 2
    6 years ago

    Hi,

    When I right-click on the Dropbox icon in the system tray, no options come up at all. What can I do? I want to change account!?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Sorry to hear that MonseyBoy  - have you tried rebooting your computer?

      Do that at your earliest convenience and should the issue persists, please forward a screenshot of your screen when the problem occurs so I can investigate further.

      Thanks!

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