You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Justinw's avatar
Justinw
Explorer | Level 4
2 years ago

Green Check Marks No Longer Appearing in MacOS Ventura Finder

Hi,   I am running MacOS 13.1 on a 2021 M1 MacBook Pro. All of a sudden, several days after I updated to the latest OS version, the blue syncing, and green check marks no longer appear in the finde...
Desktop
Dropbox Pro
GUI
Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Justinw, thanks for joining our Community.

 

Can you please clarify if the syncing icons on your files have completely disappeared, or have they perhaps changed?

 

Did you receive a notification on your Dropbox icon to update your Dropbox app to Dropbox for macOS and if so, have you done so?

 

And if you hover your mouse over the Dropbox icon in your menu bar, what's the exact sync status of the app?

 

Once I have this info, I'll be able to assist you further!

  • Justinw's avatar
    Justinw
    Explorer | Level 4
    2 years ago

    Hi Hannah. Thanks for responding.

     

    The syncing icons have disappeared completely. 

     

    I have not received a notification to update the app. When I started having the issue, I went to the dropbox website, and downloaded the most recent stable version listed. Even when I installed the issue persisted.

     

    When I hover over the menubar icon, it doesn't say anything, but the icon shows the round circle syncing sign in the bottom right corner. When I click on the menubar icon it says that files are updating. And, as I said in my original post, those updates seem to be appearing in the web version (currently, there are a lot of files updating, so I can't say for sure).

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Justinw, I'm sorry to jump in here, but could you have a look at this information and let us know if it helps in your case?

       

      Just make sure that your desktop app is 'up to date' first and not still syncing or updating your files. 

      • Justinw's avatar
        Justinw
        Explorer | Level 4
        2 years ago

        Hi Walter,

         

        Thanks for the suggestion, currently there are a large number of files updating, so I'll have to wait til those are done. 

         

        As soon as I can, I'll try these steps, and report back.

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