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Forum Discussion
Getting terminal errors during advanced reinstall after Dropbox was unlinked
Hi All,
I use dropbox to archive and share files between my iphone, home macbook and work mac. I decided to do an advanced reinstall 4 weeks ago when I had a glitch on my work computer (sync arrow on the menu bar wouldn't stop spinning, even when there were no files to sync).
My dropbox library (user/library/CloudDrive/dropbox) is unlinked. The dropbox folder in my sidebar (user/dropbox) , which is missing the dropbox icon, will accept files, but I don't have any options for sharing links, setting files from off-line to online -- the basic features that are why I've been a paying subscriber of Dropbox for the past decade.
I've run the "advanced reinstall" at least 10 times in the past month. When I run the 6 terminal commands I get a "directory not empty" error on the 4th and 6th commands:
sudo mv ~/.dropbox ~/.Trash/dropbox.old
sudo mv /Library/DropboxHelperTools ~/DropboxHelperTools.old
I see this issue has been raised before on this forum 6 years ago and wasn't solved. Email support has been very slow and unable to help. I've been in touch with several members of the email support team, and had multiple support tickets closed, even though the issue was and remains unresolved.
Can anyone help me here? Thanks!
Pete
- Hannah
Dropbox Staff
Sorry to see that you're having this issue, peteypeteypete.
If your Dropbox folder was previously located in ~/Library/CloudStorage, it means you were previously using the Dropbox for macOS on File Provider version of the app.
However, if the computer got unlinked, it might be possible that you're back to the non-File Provider version.
Can you open your Dropbox preferences and check the location of your Dropbox folder in the "sync" tab?
Also, can you please give me the ticket number of your most recent communication with our support team, so I can take a look?
Thanks in advance.
Hi Hannah,
Thanks for the response. I don't remember upgrading to "File Provider" but it's possible I was using it. Currently I'm not using it and it offers the option to upgrade but haven't chosen to do so thinking (correctly or not) that it might cause more problems.
Under preferences my dropbox folder location is: user/dropbox, which is the same as the folder in my sidebar.
Best,
Pete
